April 2025

Problem with Metrics Searches

April 5, 2025 12:15AM UTC

Problem with Metrics SearchesDegraded Performance

Incident Status

Degraded Performance

Components

North America 2 (US2)

Services

Metrics Searches

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April 4, 2025 11:20PM UTC

[Investigating] We are currently investigating reports of problems with Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.

April 5, 2025 12:08AM UTC

[Identified] We have identified the source of the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are working on a fix for the problem.

April 5, 2025 12:11AM UTC

[Monitoring] We have implemented a fix for the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

April 5, 2025 12:15AM UTC

[Resolved] We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time.

Problem with CSE Processing Pipeline

April 3, 2025 11:10PM UTC

Problem with CSE Processing PipelineDegraded Performance

Incident Status

Degraded Performance

Components

America Federal (FED)

Services

CSE Processing Pipeline

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April 3, 2025 10:40PM UTC

[Investigating] We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

April 3, 2025 10:50PM UTC

[Monitoring] We have implemented a fix for the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.

April 3, 2025 11:10PM UTC

[Resolved] We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

March 2025

Problem with Metrics Collection

March 26, 2025 2:49PM UTC

Problem with Metrics CollectionOperational

Incident Status

Operational

Components

North America 1 (US1)

Services

Metrics Collection

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March 26, 2025 2:18PM UTC

[Monitoring] We have implemented a fix for the issue affecting Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

March 26, 2025 2:49PM UTC

[Resolved] We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.

Scheduled Maintenance

March 26, 2025 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for Cloud Collection . No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

North America 1 (US1)

Services

Cloud Collection

Schedule

March 26, 2025 3:00AM - March 26, 2025 5:00AM UTC

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March 26, 2025 3:00AM UTC

[Update] Scheduled maintenance is starting.

March 26, 2025 5:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

March 25, 2025 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and Processing for Cloud Collection . No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

North America 2 (US2)

Services

Cloud Collection

Schedule

March 25, 2025 3:00AM - March 25, 2025 5:00AM UTC

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March 25, 2025 3:00AM UTC

[Update] Scheduled maintenance is starting.

March 25, 2025 5:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

March 21, 2025 10:30PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

Australia (AU), India (IN)

Services

Automation Service, CSOAR User Interface

Schedule

March 21, 2025 8:30PM - March 21, 2025 10:30PM UTC

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March 21, 2025 8:30PM UTC

[Update] Scheduled maintenance is starting.

March 21, 2025 10:30PM UTC

[Update] Scheduled maintenance is completed.

Latency in Metrics Collection

March 21, 2025 3:48PM UTC

Latency in Metrics CollectionOperational

Incident Status

Operational

Components

Europe 2 (DE)

Services

Metrics Collection

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March 21, 2025 3:48PM UTC

[Resolved] We are currently investigating a problem experienced today with Metrics Collection. The symptoms were: latency in processing and displaying metrics data. The issue is resolved and we are monitoring.

Problem with MS Office 365 API

March 21, 2025 12:28PM UTC

Problem with MS Office 365 APIDegraded Performance

Incident Status

Degraded Performance

Components

Australia (AU)

Services

Cloud Collection

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March 20, 2025 8:48PM UTC

[Identified] We are working with the service provider on a fix for the problem.

March 21, 2025 3:16AM UTC

[Identified] We are continuing to work with the service provider on a fix for the problem. We will provide an update soon.

March 21, 2025 12:28PM UTC

[Resolved] We are no longer seeing issues with Cloud Collection and normal operation has been restored at this time.

Problem with Metrics Collection

March 19, 2025 3:36PM UTC

Problem with Metrics CollectionDegraded Performance

Incident Status

Degraded Performance

Components

North America 1 (US1)

Services

Metrics Collection

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March 19, 2025 3:13PM UTC

[Investigating] We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.

March 19, 2025 3:21PM UTC

[Monitoring] We have implemented a fix for the issue affecting Metrics Collection. We are currently monitoring the results.

March 19, 2025 3:36PM UTC

[Resolved] We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.

Scheduled Maintenance

March 18, 2025 6:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

North America 2 (US2)

Services

Automation Service, CSOAR User Interface

Schedule

March 18, 2025 4:00AM - March 18, 2025 6:00AM UTC

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March 18, 2025 4:00AM UTC

[Update] Scheduled maintenance is starting.

March 18, 2025 6:00AM UTC

[Update] Scheduled maintenance is completed.

Scheduled Maintenance

March 18, 2025 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

Canada (CA)

Services

Automation Service, CSOAR User Interface

Schedule

March 18, 2025 3:00AM - March 18, 2025 5:00AM UTC

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March 18, 2025 3:00AM UTC

[Update] Scheduled maintenance is starting.

March 18, 2025 5:00AM UTC

[Update] Scheduled maintenance is completed.

Scheduled Maintenance

March 17, 2025 11:00PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

Europe 1 (EU), Europe 2 (DE)

Services

Automation Service, CSOAR User Interface

Schedule

March 17, 2025 9:00PM - March 17, 2025 11:00PM UTC

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March 17, 2025 9:00PM UTC

[Update] Scheduled maintenance is starting.

March 17, 2025 11:00PM UTC

[Update] Scheduled maintenance is completed.

Scheduled Maintenance

March 14, 2025 10:00PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

Korea (KR)

Services

Automation Service, CSOAR User Interface

Schedule

March 14, 2025 8:00PM - March 14, 2025 10:00PM UTC

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March 14, 2025 8:00PM UTC

[Update] Scheduled maintenance is starting.

March 14, 2025 10:00PM UTC

[Update] Scheduled maintenance is completed.

Scheduled Maintenance

March 14, 2025 10:00PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

Japan (JP)

Services

Automation Service, CSOAR User Interface

Schedule

March 14, 2025 8:00PM - March 14, 2025 10:00PM UTC

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March 14, 2025 8:00PM UTC

[Update] Scheduled maintenance is starting.

March 14, 2025 10:00PM UTC

[Update] Scheduled maintenance is completed.

Problem with Logs Alerting

March 13, 2025 9:48PM UTC

Problem with Logs AlertingDegraded Performance

Incident Status

Degraded Performance

Components

North America 2 (US2)

Services

Logs Alerting

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March 13, 2025 8:29PM UTC

[Investigating] We are currently investigating reports of problems with Logs Alerting, which are resulting in latency, slowness, or delay in receiving alerts. We will provide more information soon.

March 13, 2025 9:39PM UTC

[Identified] We have identified the source of the issue affecting Logs Alerting, which are resulting in latency, slowness, or delay in sending data. At this time, we have confirmed the issue to affect only a small population of users. We are working on a fix for the problem.

March 13, 2025 9:48PM UTC

[Resolved] We are no longer seeing issues with Logs Alerting and normal operation has been restored at this time.

Problem with Logs Collection, Metrics Collection and Cloud Collection

March 10, 2025 3:17AM UTC

Problem with Logs Collection, Metrics Collection and Cloud CollectionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Australia (AU)

Services

Logs Collection, Metrics Collection, Cloud Collection

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March 10, 2025 3:05AM UTC

[Investigating] We are currently investigating reports of problems with Logs Collection, Metrics Collection and Cloud Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying metrics data. We will provide more information soon.

March 10, 2025 3:10AM UTC

[Monitoring] We have implemented a fix for the issue affecting Logs Collection, Metrics Collection and Cloud Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in retrieving data from cloud. We are currently monitoring the results.

March 10, 2025 3:17AM UTC

[Resolved] We are no longer seeing issues with Logs Collection, Metrics Collection and Cloud Collection and normal operation has been restored at this time.

Scheduled Maintenance

March 9, 2025 7:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

North America 1 (US1)

Services

Automation Service, CSOAR User Interface

Schedule

March 9, 2025 5:00AM - March 9, 2025 7:00AM UTC

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March 9, 2025 5:00AM UTC

[Update] Scheduled maintenance is starting.

March 9, 2025 7:00AM UTC

[Update] Scheduled maintenance is complete

Problem with Data Indexing

March 7, 2025 9:57AM UTC

Problem with Data IndexingDegraded Performance

Incident Status

Degraded Performance

Components

Korea (KR)

Services

Data Indexing

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March 7, 2025 8:27AM UTC

[Investigating] We are currently investigating reports of problems with Data Indexing. The symptoms are: latency in processing and displaying log data. We will provide more information soon.

March 7, 2025 9:13AM UTC

[Monitoring] We have implemented a fix for the issue affecting Data Indexing. The symptoms are: latency in processing and displaying log data. We are currently monitoring the results.

March 7, 2025 9:57AM UTC

[Resolved] We are no longer seeing issues with Data Indexing and normal operation has been restored at this time.

Problem with Logs Collection, Metrics Collection and Tracing Collection

March 7, 2025 12:44AM UTC

Problem with Logs Collection, Metrics Collection and Tracing CollectionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

North America 2 (US2)

Services

Logs Collection, Metrics Collection, Tracing Collection

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March 6, 2025 11:43PM UTC

[Investigating] We are currently investigating reports of problems with Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We will provide more information soon.

March 6, 2025 11:57PM UTC

[Identified] We have identified the source of the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying metrics data. We are working on a fix for the problem.

March 7, 2025 12:32AM UTC

[Monitoring] We have implemented a fix for the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in retrieving data from cloud. We are currently monitoring the results.

March 7, 2025 12:44AM UTC

[Resolved] We are no longer seeing issues with Logs Collection, Metrics Collection and Tracing Collection and normal operation has been restored at this time.

Problem with Automation Service

March 4, 2025 10:55PM UTC

Problem with Automation ServicePartial Service Disruption

Incident Status

Partial Service Disruption

Components

North America 1 (US1), North America 2 (US2), America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN), Korea (KR)

Services

Automation Service

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March 4, 2025 10:24PM UTC

[Investigating] We are currently investigating reports of problems with Automation Service, which are resulting in latency, slowness, or delay in displaying data. We will provide more information soon.

March 4, 2025 10:31PM UTC

[Investigating] We are continuing to investigate reports of problems with Automation Service, unable to register Automation Bridge and resulting in failures within playbooks. We are working to isolate the problem.

March 4, 2025 10:55PM UTC

[Resolved] We are no longer seeing issues with Automation Service and normal operation has been restored at this time.