February 2025

Problem with Logs Searches, Authentication and Billing and Account Management

February 13, 2025 12:12AM UTC

Problem with Logs Searches, Authentication and Billing and Account ManagementPartial Service Disruption

Incident Status

Partial Service Disruption

Components

North America 1 (US1)

Services

Logs Searches, Authentication, Billing and Account Management

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February 12, 2025 11:49PM UTC

[Investigating] We are currently investigating reports of problems with Logs Searches, Authentication and Billing and Account Management. The symptoms are: slowness in execution of log queries, UI slowness, inability to log in. We will provide more information soon.

February 13, 2025 12:12AM UTC

[Resolved] We are no longer seeing issues with Logs Searches, Authentication and Billing and Account Management and normal operation has been restored at this time.

October 2024

Scheduled Maintenance

October 27, 2024 6:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

North America 2 (US2)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 27, 2024 4:00AM - October 27, 2024 6:00AM UTC

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October 27, 2024 4:00AM UTC

[Update] Scheduled maintenance is starting.

October 27, 2024 6:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 27, 2024 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Canada (CA)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 27, 2024 3:00AM - October 27, 2024 5:00AM UTC

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October 27, 2024 3:00AM UTC

[Update] Scheduled maintenance is starting.

October 27, 2024 5:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 25, 2024 10:30PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Europe 2 (DE), India (IN)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 25, 2024 8:30PM - October 25, 2024 10:30PM UTC

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October 25, 2024 8:30PM UTC

[Update] Scheduled maintenance is starting.

October 25, 2024 10:30PM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 25, 2024 7:00PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Europe 1 (EU), Australia (AU)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 25, 2024 5:00PM - October 25, 2024 7:00PM UTC

---

October 25, 2024 5:00PM UTC

[Update] Scheduled maintenance is starting.

October 25, 2024 7:00PM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 22, 2024 6:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

North America 2 (US2)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 22, 2024 4:00AM - October 22, 2024 6:00AM UTC

---

October 22, 2024 4:00AM UTC

[Update] Scheduled maintenance is starting.

October 22, 2024 6:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 22, 2024 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Canada (CA)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 22, 2024 3:00AM - October 22, 2024 5:00AM UTC

---

October 22, 2024 3:00AM UTC

[Update] Scheduled maintenance is starting.

October 22, 2024 5:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 21, 2024 11:00PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Europe 1 (EU), Europe 2 (DE)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 21, 2024 9:00PM - October 21, 2024 11:00PM UTC

---

October 21, 2024 9:00PM UTC

[Update] Scheduled maintenance is starting.

October 21, 2024 11:00PM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 19, 2024 6:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

North America 1 (US1)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 19, 2024 4:00AM - October 19, 2024 6:00AM UTC

---

October 19, 2024 4:00AM UTC

[Update] Scheduled maintenance is starting.

October 19, 2024 6:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 19, 2024 1:30AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

America Federal (FED)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 18, 2024 11:30PM - October 19, 2024 1:30AM UTC

---

October 18, 2024 11:30PM UTC

[Update] Scheduled maintenance is starting.

October 19, 2024 1:30AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 18, 2024 10:30PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Australia (AU), India (IN)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 18, 2024 8:30PM - October 18, 2024 10:30PM UTC

---

October 18, 2024 8:30PM UTC

[Update] Scheduled maintenance is starting.

October 18, 2024 10:30PM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 18, 2024 7:30PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Japan (JP), Korea (KR)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 18, 2024 5:30PM - October 18, 2024 7:30PM UTC

---

October 18, 2024 5:30PM UTC

[Update] Scheduled maintenance is starting.

October 18, 2024 7:30PM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 13, 2024 6:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

North America 1 (US1)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 13, 2024 4:00AM - October 13, 2024 6:00AM UTC

---

October 13, 2024 4:00AM UTC

[Update] Scheduled maintenance is starting.

October 13, 2024 6:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 13, 2024 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

America Federal (FED)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 13, 2024 3:00AM - October 13, 2024 5:00AM UTC

---

October 13, 2024 3:00AM UTC

[Update] Scheduled maintenance is starting.

October 13, 2024 5:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 11, 2024 10:00PM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Japan (JP), Korea (KR)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 11, 2024 8:00PM - October 11, 2024 10:00PM UTC

---

October 11, 2024 8:00PM UTC

[Update] Scheduled maintenance is starting.

October 11, 2024 10:00PM UTC

[Update] Scheduled maintenance is complete.

August 2024

Problem with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User Interface

August 21, 2024 12:03AM UTC

Problem with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User InterfacePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Europe 2 (DE)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

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August 20, 2024 10:44PM UTC

[Investigating] We are currently investigating reports of problems with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User Interface. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud, slowness in execution of log queries, error messages in log queries, UI slowness, inability to log in, latency in processing and displaying security data, latency or errors communicating with API. We will provide more information soon.

August 20, 2024 11:28PM UTC

[Monitoring] We have implemented a fix for the issue affecting Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User Interface. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud, slowness in execution of log queries, error messages in log queries, UI slowness, inability to log in, latency in processing and displaying security data, latency or errors communicating with API. We are currently monitoring the results.

August 21, 2024 12:03AM UTC

[Resolved] We are no longer seeing issues with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User Interface and normal operation has been restored at this time.

July 2024

Delay in Scheduled Search Delivery

July 17, 2024 9:00PM UTC

Delay in Scheduled Search DeliveryDegraded Performance

Incident Status

Degraded Performance

Components

North America 1 (US1), North America 2 (US2), America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

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July 17, 2024 7:55PM UTC

[Investigating] Scheduled searches are delayed in delivery.

July 17, 2024 9:00PM UTC

[Resolved] Scheduled searches are delivering normally.

August 2023

System Maintenance

August 20, 2023 3:00AM UTC

System MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way, and we do not take the system off line. However, UI/API operation may experience a few seconds of unavailability or slowness during this time.

Components

North America 2 (US2)

Services

Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Dashboards, APIs, Billing and Account Management

Schedule

August 20, 2023 12:00AM - August 20, 2023 3:00AM UTC

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August 20, 2023 12:00AM UTC

[Update] Scheduled maintenance is starting.

August 20, 2023 3:00AM UTC

[Update] Scheduled maintenance is complete.

System Maintenance

August 19, 2023 6:00AM UTC

System Maintenance Planned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way, and we do not take the system off line. However, UI/API operation may experience a few seconds of unavailability or slowness during this time.

Components

North America 1 (US1)

Services

Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Dashboards, APIs, Billing and Account Management

Schedule

August 19, 2023 3:00AM - August 19, 2023 6:00AM UTC

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August 19, 2023 3:00AM UTC

[Update] Scheduled maintenance is starting.

August 19, 2023 6:00AM UTC

[Update] Scheduled maintenance is complete.

System Maintenance

August 19, 2023 3:00AM UTC

System MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way, and we do not take the system off line. However, UI/API operation may experience a few seconds of unavailability or slowness during this time.

Components

America Federal (FED)

Services

Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Dashboards, APIs, Billing and Account Management

Schedule

August 19, 2023 12:00AM - August 19, 2023 3:00AM UTC

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August 19, 2023 12:00AM UTC

[Update] Scheduled maintenance is starting.

August 19, 2023 3:00AM UTC

[Update] Scheduled maintenance is complete.