April 2025

Scheduled Maintenance

April 21, 2025 6:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

Canada (CA)

Services

Automation Service

Schedule

April 21, 2025 4:00AM - April 21, 2025 6:00AM UTC

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April 21, 2025 4:00AM UTC

[Update] Maintenance is Starting.

April 21, 2025 6:00AM UTC

[Update] Maintenance has Completed.

March 2025

Scheduled Maintenance

March 18, 2025 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection and processing for CSOAR. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

Canada (CA)

Services

Automation Service, CSOAR User Interface

Schedule

March 18, 2025 3:00AM - March 18, 2025 5:00AM UTC

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March 18, 2025 3:00AM UTC

[Update] Scheduled maintenance is starting.

March 18, 2025 5:00AM UTC

[Update] Scheduled maintenance is completed.

Problem with Automation Service

March 4, 2025 10:55PM UTC

Problem with Automation ServicePartial Service Disruption

Incident Status

Partial Service Disruption

Components

North America 1 (US1), North America 2 (US2), America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN), Korea (KR)

Services

Automation Service

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March 4, 2025 10:24PM UTC

[Investigating] We are currently investigating reports of problems with Automation Service, which are resulting in latency, slowness, or delay in displaying data. We will provide more information soon.

March 4, 2025 10:31PM UTC

[Investigating] We are continuing to investigate reports of problems with Automation Service, unable to register Automation Bridge and resulting in failures within playbooks. We are working to isolate the problem.

March 4, 2025 10:55PM UTC

[Resolved] We are no longer seeing issues with Automation Service and normal operation has been restored at this time.

February 2025

Scheduled Maintenance

February 18, 2025 6:00AM UTC

Scheduled Maintenance Planned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection for Logs, Metrics and Traces No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

Components

Canada (CA)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection

Schedule

February 18, 2025 4:00AM - February 18, 2025 6:00AM UTC

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February 18, 2025 4:00AM UTC

[Update] Scheduled maintenance is commencing. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection for Logs, Metrics and Traces No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

February 18, 2025 6:00AM UTC

[Update] The maintenance window has completed.

December 2024

Scheduled Maintenance

December 10, 2024 7:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete. [UPDATE] This maintenance window was originally scheduled for December 2nd but has now been rescheduled.

Components

North America 2 (US2), Canada (CA)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Authentication

Schedule

December 10, 2024 5:00AM - December 10, 2024 7:00AM UTC

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December 10, 2024 5:00AM UTC

[Update] Scheduled maintenance is starting.

December 10, 2024 7:00AM UTC

[Update] Scheduled maintenance has completed.

November 2024

Problem with Logs Searches

November 1, 2024 3:27AM UTC

Problem with Logs SearchesDegraded Performance

Incident Status

Degraded Performance

Components

Canada (CA)

Services

Logs Searches

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November 1, 2024 2:38AM UTC

[Identified] We have identified the source of the issue affecting Logs Searches. The symptoms are: slowness in execution of log queries. We are working on a fix for the problem.

November 1, 2024 2:39AM UTC

[Monitoring] We have implemented a fix for the issue affecting Logs Searches. The symptoms are: slowness in execution of log queries. We are currently monitoring the results.

November 1, 2024 3:27AM UTC

[Resolved] We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.

October 2024

Problem with Logs Searches and Logs Alerting

October 31, 2024 11:21PM UTC

Problem with Logs Searches and Logs AlertingDegraded Performance

Incident Status

Degraded Performance

Components

Canada (CA)

Services

Logs Searches, Logs Alerting

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October 31, 2024 9:23PM UTC

[Investigating] We are currently investigating reports of problems with Logs Searches and Logs Alerting. The symptoms are: slowness in execution of log queries. We will provide more information soon.

October 31, 2024 9:34PM UTC

[Identified] We have identified the source of the issue affecting Logs Searches and Logs Alerting. The symptoms are: slowness in execution of log queries. We are working on a fix for the problem.

October 31, 2024 11:21PM UTC

[Resolved] We are no longer seeing issues with Logs Searches and Logs Alerting and normal operation has been restored at this time.

Scheduled Maintenance

October 27, 2024 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Canada (CA)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 27, 2024 3:00AM - October 27, 2024 5:00AM UTC

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October 27, 2024 3:00AM UTC

[Update] Scheduled maintenance is starting.

October 27, 2024 5:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance

October 22, 2024 5:00AM UTC

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection, Processing, Alerting and Queries Intermittent Disruption Of Login No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete.

Components

Canada (CA)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

Schedule

October 22, 2024 3:00AM - October 22, 2024 5:00AM UTC

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October 22, 2024 3:00AM UTC

[Update] Scheduled maintenance is starting.

October 22, 2024 5:00AM UTC

[Update] Scheduled maintenance is complete.

Problem with Cloud Collection

October 16, 2024 10:44PM UTC

Problem with Cloud CollectionDegraded Performance

Incident Status

Degraded Performance

Components

North America 1 (US1), America Federal (FED), Australia (AU), Japan (JP), Canada (CA)

Services

Cloud Collection

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October 16, 2024 9:17PM UTC

[Monitoring] We have identified and implemented a fix for the issue affecting Cloud Collection. The symptoms are: latency in retrieving data from cloud. We are currently monitoring the results.

October 16, 2024 10:44PM UTC

[Resolved] We are no longer seeing issues with Cloud Collection and normal operation has been restored at this time.

August 2024

Problem with Logs Searches

August 22, 2024 2:12PM UTC

Problem with Logs SearchesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

America Federal (FED), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN)

Services

Logs Searches

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August 22, 2024 1:56PM UTC

[Monitoring] We have implemented a fix for the issue affecting Logs Searches. The symptoms are: slowness in execution of log queries and error messages in log queries. We are currently monitoring the results.

August 22, 2024 2:12PM UTC

[Resolved] We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.

July 2024

Delay in Scheduled Search Delivery

July 17, 2024 9:00PM UTC

Delay in Scheduled Search DeliveryDegraded Performance

Incident Status

Degraded Performance

Components

North America 1 (US1), North America 2 (US2), America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

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July 17, 2024 7:55PM UTC

[Investigating] Scheduled searches are delayed in delivery.

July 17, 2024 9:00PM UTC

[Resolved] Scheduled searches are delivering normally.

Problem with Logs Searches

July 4, 2024 8:43AM UTC

Problem with Logs SearchesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN)

Services

Logs Searches

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July 4, 2024 8:22AM UTC

[Identified] We have identified the source of the issue affecting Logs Searches. The symptoms are: error messages in log queries. We are working on a fix for the problem.

July 4, 2024 8:43AM UTC

[Resolved] We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.

June 2024

System Maintenance for CSOAR

June 27, 2024 9:00AM UTC

System Maintenance for CSOARPlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. There could be slight interruptions in availability of the CSOAR functionalities lasting up to a minute.

Components

North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN)

Services

Automation Service, CSOAR User Interface

Schedule

June 27, 2024 8:00AM - June 27, 2024 9:00AM UTC

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June 27, 2024 8:00AM UTC

[Update] Scheduled maintenance is starting.

June 27, 2024 9:00AM UTC

[Update] Scheduled maintenance is complete.

January 2024

System Maintenance for CSOAR

January 10, 2024 11:10AM UTC

System Maintenance for CSOARPlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. There could be slight interruptions in availability of the CSOAR User Interface lasting up to a minute.

Components

North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN)

Services

CSOAR User Interface

Schedule

January 10, 2024 9:10AM - January 10, 2024 11:10AM UTC

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January 10, 2024 11:10AM UTC

[Update]

January 10, 2024 9:10AM UTC

[Update] Sumo Logic maintenance starting now

January 10, 2024 11:10AM UTC

[Update] Sumo Logic maintenance now complete

September 2023

System Maintenance

September 12, 2023 4:00AM UTC

System MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. There can be log ingestion delay, log queries failures and any modification on view, partition, scheduled views and fields would not be allowed.

Components

Canada (CA)

Services

Logs Collection, Logs Searches, Logs Alerting, Data Indexing

Schedule

September 12, 2023 3:00AM - September 12, 2023 4:00AM UTC

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September 12, 2023 3:00AM UTC

[Update] Sumo Logic maintenance starting now

September 12, 2023 4:00AM UTC

[Update] Sumo Logic maintenance now complete

Problem with CSE New Account Provisioning

September 7, 2023 6:19PM UTC

Problem with CSE New Account ProvisioningDegraded Performance

Incident Status

Degraded Performance

Components

North America 1 (US1), North America 2 (US2), America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN)

Services

CSE Processing Pipeline

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September 7, 2023 4:38PM UTC

[Investigating] We are currently investigating reports of problems with CSE Provisioning, which is resulting in latency for new accounts becoming available for processing. We will provide more information soon.

September 7, 2023 6:19PM UTC

[Resolved] We are no longer seeing issues with CSE Provisioning and normal operation has been restored at this time.

August 2023

Problem with Logs Collection and Tracing Collection

August 30, 2023 8:41PM UTC

Problem with Logs Collection and Tracing CollectionService Disruption

Incident Status

Service Disruption

Components

Canada (CA)

Services

Logs Collection, Tracing Collection

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August 30, 2023 6:29PM UTC

[Investigating] We are currently investigating reports of problems with Logs Collection and Tracing Collection for real user monitoring. The symptoms are: latency in processing log and tracing RUM data. We will provide more information soon.

August 30, 2023 8:05PM UTC

[Monitoring] We have implemented a fix for the issue affecting Logs Collection and Tracing Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.

August 30, 2023 8:41PM UTC

[Resolved] We are no longer seeing issues with Logs Collection and Tracing Collection and normal operation has been restored at this time.

July 2023

System maintenance

July 18, 2023 5:00AM UTC

System maintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way, and we do not take the system off line. However, UI/API operation may experience a few seconds of unavailability or slowness during this time.

Components

Canada (CA)

Services

Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Dashboards, APIs, Billing and Account Management

Schedule

July 18, 2023 3:00AM - July 18, 2023 5:00AM UTC

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July 18, 2023 3:00AM UTC

[Update] Scheduled maintenance is starting.

July 18, 2023 5:00AM UTC

[Update] Scheduled maintenance is complete.

May 2023

Advisory on DNS Resolution for customers enforcing DNSSec

May 13, 2023 4:14AM UTC

Advisory on DNS Resolution for customers enforcing DNSSecOperational

Incident Status

Operational

Components

North America 1 (US1), North America 2 (US2), America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN)

Services

Logs Collection, Metrics Collection, Tracing Collection, APIs, Authentication

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May 13, 2023 4:14AM UTC

[Resolved] Technical context: Starting around 8:30pm UTC on Friday 2023-05-12, we have performed a planned migration of our DNS servers from one set of external providers to another set for the sumologic.com domain (as indicated in the NS records for sumologic.com domain). There has been no change in the names resolved - all the public endpoints for contacting the Sumo Logic service remain the same. You can refer to: help.sumologic.com/docs/api/getting-started/#sumo-logic-endpoints-by-deployment-and-firewall-security to check out the domain names of the services to be used. Additionally there has been no change in what these names resolve to - i.e. the IP addresses and/or domain names in AWS cloud. Thus for DNS resolution of names under sumologic.com, the responses should be the same regardless if the querying party uses the old servers or the new servers. The only difference is that along the change the DNSSec signing records were changed, specifically the `DNSKEY` record for sumologic.com. Thus, in case of problems with DNS Resolution, we recommend the following actions: 1. Checking whether you have DNSSec enforcement enabled. 2. If possible, temporarily disabling this might make the DNS resolvers working with DNSSec enforcement to pick up the actual records for sumologic.com 3. Otherwise, flush the DNS caches, so that the records are re-read for both sumologic.com/DNSKEY and subsequent lower-level records. The goal is to prevent a situation when there's a mix of old signing keys and new signing keys used (the mix might have occurred due to different cache expiration times). The new signing records are: sumologic.com. 3600 IN DNSKEY 257 3 13 mdsswUyr3DPW132mOi8V9xESWE8jTo0dxCjjnopKl+GqJxpVXckHAeF+ KkxLbxILfDLUT0rAK9iUzy1L53eKGQ== sumologic.com. 3600 IN DNSKEY 256 3 13 oJMRESz5E4gYzS/q6XDrvU1qMPYIjCWzJaOau8XNEZeqCYKD5ar0IRd8 KqXXFJkqmVfRvMGPmM1x8fGAa2XhSA== as observable with public DNS infrastructure e.g. with a command like "dig DNSKEY sumologic.com"