Last Updated: August 12th 2020
Your privacy is critically important to us at T3CH.com LLC d/b/a Status.io and we have a few fundamental principles:
- We don’t ask you for personal information unless we truly need it.
- We store personal information for only as long as we have a reason to keep it.
- We aim for full transparency on how we gather, use, and share your personal information.
- We do not sell our users’ private personal information.
Who We Are and What This Policy Covers
Howdy! We are the folks behind Status.io. We think every domain should have a status record. Status.io was built to help companies enhance transparency and keep their customers in the loop during downtime. The Status.io platform enables organizations to maintain a customized system status page, external to their infrastructure, that always displays the current health of their app, website or service.
- Our websites (including status.io, statusio.com, hostedstatus.com);
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a status.io account to provide an email address–and that’s it. You may provide us with more information–like your name–but we don’t require that information to create a status.io account.
- Transaction and Billing Information: If you purchase a subscription plan you will need to provide your credit card information to process the payment. All credit card information is transmitted securely and stored at Stripe.com. Your credit card information is not stored on our servers.
- Credentials: Depending on the Services you use, you may provide us with credentials for your services (like API tokens). For example, users implementing metrics may provide us with a private token in order to connect to their external monitoring service provider.
- Communications With Us: You may also provide us information when you communicate with our team about a support question.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your status page on Status.io.
- Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that administrators and users perform on an event within Status.io–in other words, who did what, when, and to what thing on the event (e.g., [user] created “[name of event]” at [time/date]). We also collect information about what happens when you use our Services (e.g., page views) along with information about your device (e.g., screen size and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you add an integration with another service (like Slack) or if you connect your account to a social media service (like Twitter), we will receive information from that service (such as basic profile information, username, and channel names) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account, host your status page, alert you to failing integrations, or charge you for any of our paid Services;
- To further develop and improve our Services–for example, by adding new features that we think our users will enjoy or will help them to create and manage their status pages more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of T3CH.com LLC and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by T3CH.com LLC, solicit your feedback, or keep you up to date on Status.io; and
- To personalize your experience using our Services and target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time).
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws. Our use of your information is based on the grounds that:
- The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
- The use is necessary for compliance with a legal obligation; or
- The use is necessary in order to protect your vital interests or those of another person; or
- We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
- You have given us your consent
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe, in good faith, that disclosure is reasonably necessary to protect the property or rights of T3CH.com LLC, third parties, or the public at large.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your account.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
- Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is disclosed publicly.
That means that information like your public status page, status updates, or other content that you make public on your status page are all available publicly.
For example, the incident that you created and the incident status updates that you posted will be viewable by anyone publicly.
Public information may also be indexed by search engines or used by third parties.
Please keep all of this in mind when deciding what you would like to share.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to a status page, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to Status.io and investigate issues if something goes wrong.
Another example, if you close your account we remove all references to your account from our database and shared services at the time of closure but we may keep references to your data in backups for up to 30 days.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. Review our Security Policy for more details on how we protect your data.
To enhance the security of your account, we encourage you to enable our advanced security settings, like hardware-based 2-factor authentication.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (EU) 2016/679 (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
- You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How you Can Reach Us to find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
Visitors to Our Users’ Status Pages
T3CH.com LLC complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom and Switzerland to the United States.
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. Open an EU-US Privacy Shield or Switzerland Privacy Shield case with the dispute resolution provider at https://www.jamsadr.com/eu-us-privacy-shield. In some cases exists the possibility, under certain conditions, to invoke binding arbitration
T3CH.com LLC is subject to the investigatory and enforcement powers of the FTC. T3CH.com LLC is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
T3CH.com LLC will ensure that information transferred to third parties will only be used in a way that is compliant with Privacy Shield Principles, and will remain liable in cases of onward transfers to third parties.
Your California Privacy Rights
The California Consumer Privacy Act (CCPA) provides protections for residents of California with regard to personal information in certain circumstances. Under CCPA, personal information generally includes information that can identify, relate to, describe, be associated with, or be reasonably capable of being associated with a particular consumer, household, or device. Your rights with regard to personal information include:
- Right of Access to personal information that we collect. This right includes access to the:
- categories of specific personal information we collect,
- categories of sources from which that information is collected
- business purpose for collection, and
- categories of third parties with which the information is shared, and
- response data (if applicable) in a portable format.
- Right to the Deletion of personal information that we or our service providers collect.
- Right to Non-Discrimination when exercising your rights under the CCPA.
Exercising Your CCPA Rights
If you wish to exercise any rights granted to you by the CCPA please submit a verifiable request by sending an email to firstname.lastname@example.org or write us at: T3CH.com LLC Attn: Legal Department, 12 S. Main St. #412, Allentown, NJ 08501.
We will provide a response within 45-days of receiving a verifiable request. We may extend this time by up to 90 days but we will let you know of this during the initial 45 days. A verifiable request is one made by you or someone on your behalf. We do not require that you have an account with us in order to make requests, however, if you do not have an account with us we may ask additional information for the purpose of verifying the request.
After verification, we will respond with the information requested for the preceding 12-month period (you can make two such requests during a 12-month period). Our response will either be sent through your account with us or by mail or electronically, at your option. Once we can verify that the request is coming from you or someone authorized to act on your behalf, you will receive the information requested for the preceding 12-month period.
How to Reach Us
12 S. Main St. #412
Allentown, NJ 08501
June 1st 2020 - Added United Kingdom to Privacy Shield policy.
August 12th 2020 - Added CCPA (California Consumer Privacy Act) compliance information.